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Work At Home
30% to 40% cost savings compared to work-at-office delivery
QTS enhances its capabilities to provide an improved customer experience by offering a secure and adaptable work-at-home omni-channel contact center solution. Utilizing cutting-edge technologies and a worldwide talent network, QTS has developed and implemented a sophisticated work-at-home solution to support and expand remote work globally. This solution is underpinned by a thorough process-specific risk assessment, along with leading global standards for data protection policies and procedures, aimed at bolstering data security.
Moreover, in addition to selecting appropriate digital collaboration tools to engage with a remote workforce, which includes new conferencing features and virtual reality headsets, QTS has also introduced top-tier tools for e-Hiring, e-Learning, Quality, SLA compliance, and WFM, facilitating comprehensive remote workforce management.
QTS Work at Home (iWAH)
360 Degree Home Agent Management
QTS is utilizing a structured methodology for comprehensive workforce management aimed at improving both employee and customer experiences.
- Virtual Recruitment
- Online Training
- Centralized WFM
- Multi-layer Governance
- Quality By Design
- Virtual Team Engagement
- Business Compliance
- Secure Infrastructure
Elevating security and compliance through Intelligent Video Analytics (IVA)
- Comprehensive Management of Remote Workforce
- Real-time Notifications for Agents
- Secure Connectivity
- Two-Factor Authentication
- Robust Encryption
- Access Restricted to Designated Applications and Tools
- Limited Access for Office Use Only
- Fully Compliant with PCI-DSS Standards
- Validated Security Posture
- Video Analytics for Enhanced Surveillance Security
- On-Premises Training
Tools and Technologies for Home Agent Management
Why/Benefits of WAH?
Increased productivity
Access to global talent pool
Improved employee satisfaction
Improved customer satisfaction
Lower attrition
Flexibility to address seasonal volume spikes
Ongoing and active business continuity
Commercially cost-effective
How to make work at home more productive
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