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Social Media
Management
Customer-Focused Social Media Solutions
QTS’s Social Media Solutions encompass the multi-channel management of the customer’s social interactions. Ranging from customer engagement strategies to content oversight, customer support to social media analytics, crisis communication to AI-driven solutions such as chatbots, these services ensure a cohesive and personalized experience for its clients.
Quick Tech Solutions Offerings
The social media specialists at QTS possess training in customer service management services and technological systems, allowing them to proficiently address customer inquiries made on social media.
Additionally, QTS integrates human engagement with Artificial Intelligence (AI) to create and oversee the comprehensive framework of social media platforms. The objective is to deliver a complete solution to clients while minimizing intermediary layers to enhance performance and efficiency.
Social Media Managed Services are offered in the following domains:
Social Care
Providing outsourced services in customer support, community management, and online reputation management through social media channels.
Social Engagement
Encompasses social media consulting, strategic planning for social media, and training representatives to enhance brand visibility, expand the customer base, and foster brand loyalty.
Social Technology
Assists organizations in identifying and implementing CRM systems, social media tools, chatbots, robotic process automation (RPA), and other technologies tailored to their requirements.
Social Intelligence
Analytical frameworks designed to offer an enhanced level of intelligence for more suitable responses on social media to customer inquiries. This includes frameworks for predictive analytics, customer sentiment analysis, and personalization.
Social Commerce
Advisory services on social commerce strategies and the development of technologies for processing payments through social media platforms by selling ancillary products, tickets, and other items.
Delivering Results
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