Skip to content 
Pharmaceutical
BPO Call Center Partnership
for Pharmaceutical Companies
Why Pharma Companies Need Call Center/BPO Partners
Strict regulations & compliance → They need specialized teams to handle medical inquiries, adverse event reporting, and compliance monitoring.
Customer-centric focus → Patients, doctors, pharmacists, and distributors all require fast and accurate support.
Scalability & cost-efficiency → Outsourcing saves costs and allows flexibility during drug launches, recalls, or seasonal spikes.
Data-driven decisions → BPOs provide reporting & analytics to track patient feedback, market response, and compliance metrics.
Our Services
Services a BPO Call Center Can Offer to Pharmaceutical Companies
1. Medical Information & Patient Support
- 24/7 call center to handle patient inquiries about medication use, dosage, and side effects.
- Support for clinical trial participants (reminders, Q&A, feedback collection).
- Medication adherence programs: outbound calls, SMS reminders, or app support to ensure patients follow prescriptions.
2. Pharmacovigilance & Adverse Event Reporting
- Dedicated hotline for adverse drug reaction reporting.
- Case intake and documentation in compliance with FDA, EMA, or local regulatory authorities.
- Escalation of serious cases to the pharma company’s safety teams.
3. Healthcare Professional (HCP) Support
- Answering inquiries from doctors, pharmacists, and hospitals.
- Providing updated product information, clinical trial results, or guidelines.
- Setting appointments for medical sales reps.
4. Market Research & Feedback
- Collecting patient or doctor feedback on drug performance.
- Post-launch surveys for new medications.
- Competitive intelligence through customer interactions.
5. Sales & Order Management
- Handling inbound calls for drug orders from pharmacies, distributors, and hospitals.
- Managing stock availability inquiries.
- Assisting with order tracking, billing, and delivery updates.
6. Helpdesk & Technical Support
- Support for digital health apps or patient portals provided by pharma companies.
- Assisting patients and healthcare providers with accessing online resources.
Value Proposition for Pharma Clients
Regulatory Compliance
trained agents in HIPAA, GDPR, FDA/EMA requirements.
Multi-lingual Support
handle global patient and HCP inquiries.
Scalable Teams
quickly expand during drug launches or recalls.
Cost Savings
reduce in-house staffing costs while ensuring 24/7 availability.
Patient Engagement
better adherence, fewer dropouts, improved outcomes.
