Logistics
Providing customer support solutions for logistics platforms handling transportation, delivery, and on-demand services.A Summary
The logistics industry relies heavily on flexible, on-demand workforces to support transportation, delivery, and fulfillment operations. This model allows drivers, couriers, and logistics partners to manage assignments efficiently while maintaining control over their schedules.
As logistics platforms continue to scale, a complex ecosystem has emerged connecting digital platforms, independent delivery partners, warehouses, and end customers. To ensure smooth operations and long-term sustainability, logistics businesses must implement robust operational systems, reliable partner support, and responsive customer service across the entire supply chain.
Our Services
Successful logistics platforms depend on reliable partner screening, accurate order validation, strong customer service, and seamless support for merchants and vendors.
24/7 Customer Service Hotline
Handling inquiries on shipment tracking, delivery status, proof of delivery (POD), rates, and service availability.
Shipper & Consignee Support
Managing bookings, schedule changes, pickup requests, and delivery instructions.
Claims Management Intake
Logging and initiating the process for lost, damaged, or delayed shipment claims.
Exception Management
Proactively contacting customers for address corrections, customs holds, or delivery rescheduling.
Driver & Field Agent Suppor
A dedicated helpdesk for drivers needing route updates, delivery instructions, or technical support with handheld devices.