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CX Transformation

A Summary

In the contemporary landscape, digital technologies have revolutionized consumer behaviors, enabling customers to select what they desire and obtain it at their convenience. These technologies have also instigated a change in customer expectations, as the modern consumer is perpetually connected and informed about technological possibilities. Customers frequently make decisions and evaluate businesses based on their digital customer experiences, maintaining a higher level of connectivity than ever before. Consequently, it is imperative for businesses to prioritize digital customer experience at this juncture. Adopting a digital-first approach provides organizations with the opportunity to comprehend the modern customer, engage effectively, and fulfill their expectations for an Omni-channel digital experience.
At Quick Tech Solutions, we hold the belief that the ultimate success of an organization hinges on its ability to engage with its customers, both internal and external. The cornerstone of establishing a sustainable and enduring relationship with our customers lies in our capacity to deliver value, adapt over time, and provide high-quality products alongside an exceptional Customer Experience.

A business cannot thrive without its customers; therefore, it is essential for companies to meet current customer expectations, deliver value, and create experiences that facilitate growth and attract new customers. We assist clients in achieving comprehensive transformation of customer experience by ensuring that all customer interactions and touchpoints with the business are intuitive, enjoyable, and seamless. Our dedicated team of experts supports businesses in developing go-to-market strategies and implementing digital transformation initiatives aimed at enhancing customer experience.

Some of the key advantages of an enhanced customer experience that we have observed for our clients include

  • Satisfied customers - providing value to the customer - what they require & when they require it
  • Proactive, tailored customer interaction leading to customer loyalty & retention
  • Enhanced customer acquisition
  • Superior ROI on service and marketing expenditures
  • Elevated brand perception and reputation

As an organization dedicated to enhancing customer experiences, QTS digital engineering team partners with global entities to create, develop, and implement digital solutions. Additionally, we assist businesses in formulating their omni-channel customer experience strategies by utilizing various touchpoints, which include design thinking capabilities integrated with digital technological innovations that connect consumer behavior to lucrative business results. We collaborate closely with our clients to prioritize the design of customer experience pathways, ensuring that while communication between brands and consumers does not entirely eliminate human interaction, it capitalizes on the digital technological advancements accessible today.

Offerings

Quick Tech Solutions Customer Experience practice collaborates with our clients to facilitate enjoyable digital experiences for customers, employees, and partners. Our expert team engages with clients in a consultative approach, concentrating on the design, engineering, and overall experience of their products and services.

Customer Experience Design
We collaborate with clients globally to create and implement engaging, innovative, and effective design solutions. At QTS , our emphasis is on comprehending the needs and expectations of end users regarding the various activities customers aim to undertake and the results they seek to accomplish. We assist in crafting solutions that enhance perceptions, foster customer loyalty, increase brand value, and expand market share. We work in partnership and strategically with our clients to realize their vision. Our range of services supports our international clients through foundational research, conceptualization, design strategy, and the engineering of the solution.
Today’s consumers frequently make decisions and develop brand perceptions based on their digitally connected and contextual customer experiences. Now, more than ever, prioritizing digital customer experience is essential for cultivating sustainable and enduring customer relationships. QTS offers a comprehensive end-to-end customer experience solution that ensures all customer interactions and touchpoints with the business are straightforward, enjoyable, and seamless. Our services in this domain encompass omni-channel CRM, intelligent case deflection and routing, agent catalysts, and customer analytics, all designed using our proprietary service-cloud CRM framework, CRM platform selection framework, dWIZARD (trademark connector and reusable asset library), and D3 self-service platform implementation framework. Our omni-channel CRM services result in enhanced customer satisfaction, brand development, personalized engagement, and cost savings.
Organizations encounter difficulties in comprehending their customers, which is essential for providing an exceptional customer experience. This may lead to inadequate services and communication, ultimately affecting customer loyalty and satisfaction. A Customer Data Platform (CDP) addresses this issue by offering a unified view of the customer, serving as the basis for various customer engagement systems and tools. The CDP guarantees thorough data integration from multiple sources, which are cleaned and merged to form a singular, unique customer profile. This consolidated view can be utilized for personalization and analytical purposes throughout the entire customer lifecycle, from acquisition to advocacy.
Today’s consumers expect round-the-clock instant customer service that is both smooth and seamless. This expectation has been fulfilled through the implementation of conversational AI solutions across chat and voice interfaces. We have effectively merged our focus on enhancing customer experience with our technological expertise to provide Conversational Automation under the comprehensive offering known as iConverse. This solution enhances and transforms the customer service experience through the use of chat and voice bots throughout the customer lifecycle. Conversational AI utilizes cognitive services such as Natural Language Processing (NLP), Speech-to-Text, Text-to-Speech, and Sentiment Analysis, collaborating with industry leaders like Microsoft LUIS, IBM Watson, and Google Dialog Flow.

Delivering Results

A 30% enhancement in customer engagement through the digital transformation of CRM and the facilitation of omni-channel capabilities.

Tailored CRM solution for Covid-19 contact tracing designed to enhance efficiencies by more than 50%

A 15% enhancement in customer satisfaction ratings achieved through the redesign and implementation of a global airport transit lounge booking solution.

Featured Work

Modernization of Customer Experience for a National Flagship Airline

QTX advanced CRM system enabled a prominent airline in India to address over 25,000 cases each day and execute focused marketing strategies.

Passenger FAQ Chatbot

Lowered expenses for the contact center by providing support in multiple languages and training, while also facilitating access to information on the move and

Developing an Omnichannel Customer Experience for Cargo Clients of a Prominent Airline in North America

QTS facilitated an 80% enhancement in process efficiency by establishing an omnichannel customer experience.
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