Food & Beverage
Creating seamless and safe customer experiences for food and beverage brands, wherever people come together.A Summary
Food & Beverage platforms bring people together through dining, ordering, and delivery experiences. To maintain trust and loyalty, it is essential for F&B businesses to consistently prioritize customer safety, service quality, and smooth interactions across all channels.
Common challenges faced by F&B businesses include:
- Limited support for customers during online orders, payments, and refunds
- Inconsistent handling of complaints, feedback, and service issues
- Customers receiving irrelevant promotions or poorly targeted offers
Our Services
QTS provides end-to-end services that help Food & Beverage brands manage customer support, payment processes, and content moderation efficiently and securely.
24/7 Multi-Channel Order Taking
Handling phone, app, web, and third-party platform (Uber Eats, Deliveroo, etc.) orders.
Customer Service & Support
Managing inquiries, complaints, refund requests, and feedback via phone, email, chat, and social media.
Reservation Management
For restaurants, managing table bookings, waitlists, and confirmation calls/emails/SMS.
Delivery Coordination & Customer Updates
Providing real-time order status updates and coordinating with delivery drivers and customers.
Loyalty Program Management
Enrolling members, managing points, handling redemption requests, and running engagement campaigns.