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Customer 360
With the rise of sophisticated technology and intelligent devices, today's consumers are perpetually connected to brands and have immediate access to valuable information through various channels such as mobile applications, customer service, online communities, social media platforms, and more.
This digital empowerment also allows customers to generate pertinent data trails that can be processed and analyzed, facilitating a hyper-personalized customer experience. This is achieved by equipping brands with a comprehensive, actionable, and real-time 360-degree view of customers, enabling them to comprehend customer needs and their changing expectations.
QTS Customer 360, an Artificial Intelligence (AI) driven analytics framework, enhances the overall customer experience by assisting companies in understanding customer profiles, purchasing behaviors, and engagement preferences through a combination of customer attributes, algorithmic outputs, and product and purchase preferences.
Quick Tech Solutions Offerings
The QTS Digital Analytics Center of Excellence (CoE) has created a distinctive ‘NORC’ framework powered by Artificial Intelligence (AI) to tailor the customer experience throughout each phase of the customer journey. This framework recognizes and categorizes various aspects of personalization, guaranteeing that significant insights are derived from the vast amounts of data.
- Network
Bookings & Feedback
Please ensure I reach my destination (from door to door) as conveniently and swiftly as possible!
- Resilience
Demographics
In the event of an issue, please explain the cause, assist me in understanding it, and resolve the matter! If resolution is not possible, provide compensation promptly and equitably!
- Customer Care
Social Media
Keep me connected, informed, free from queues, entertained, and satisfied at all times and in all places!
Customer 360, Distinct Customer Identification Utilizing an AI-Driven Analytics Framework
Delivering Results
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Creating a 360-degree View of the Connected Traveler
Currently, travel service providers possess extensive data at each phase of their customers' travel booking journey.
