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Claims & Refunds Management
Claims and Refunds Processing Services
The urgent requirement to enhance customer relations in a highly competitive environment compels major industry players to opt for outsourcing services that streamline claims and refunds management processes on a global scale.
QTS offers multilingual services that digitize all incoming multichannel claims and complaints through various channels such as voice, email, chat, and social media, thereby allowing companies to considerably decrease the time taken for claims processing. This leads to quicker, more efficient customer service and fosters greater customer loyalty.
Quick Tech Solutions Offerings
QTS’s Claims and Refunds Management system is fully automated, efficiently managing all claims submitted by customers.
QTS implements a sophisticated, cutting-edge solution for the processing and administration of all types of claims. This process encompasses:
- Electronic submission of all necessary supporting documents
- Monitoring, tracking, and follow-up of claims
- Keeping a record of settlement histories
- Automatic generation of various letters to the claimant
Quick Tech Solutions has created an AI/ML-driven Fare Note Interpreter (FNI.AI) designed to assist Airlines and OTAs in processing customer refunds both efficiently and accurately. This solution automates the refund calculation process through a supervised AI/ML trained model that interprets fare rules, thereby simplifying and ensuring the accuracy of refund calculations.
Delivering Results
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