BPO services in Egypt provided by Quick Tech Solutions offer end-to-end outsourcing solutions designed to reduce operational costs and improve performance for global businesses.
We have simplified the outsourcing transition. Our proven roadmap ensures a seamless handover of operations with zero disruption to your business.
1. Discovery & Needs Analysis (Days 1-3) We start by deep-diving into your current operations. We map your workflows, study your customer personas, and define your KPIs (Key Performance Indicators). We don’t just take orders; we act as consultants to refine your support strategy.
2. Solution Design & Technology Setup (Days 4-7) Our IT team configures the secure environment. This includes setting up VPN tunnels, integrating with your CRM (Salesforce, Zendesk, etc.), and establishing IVR call flows. We ensure our tech stack mirrors yours perfectly.
3. Talent Acquisition & Selection (Days 8-14) We tap into our pre-vetted database of candidates. You have the option to interview the final shortlist yourself. We look for “Culture Fit” alongside language fluency, ensuring agents sound like a natural extension of your HQ.
4. Intensive Training & Nesting (Days 15-25) Agents undergo rigorous product knowledge training using your SOPs. They then enter a “Nesting Period” where they take live calls under strict supervision from our Quality Assurance (QA) leaders to correct errors in real-time.
5. Go-Live & Stabilization (Day 30) We flip the switch. Operations go live, but our job isn’t done. We provide “Hyper-Care” support for the first 2 weeks, with daily performance reports to tweak processes and ensure we are hitting your SLAs from the start.
The QTS Quality Standard: How We Measure Success!
1. First Contact Resolution (FCR): Our primary goal is to solve the customer’s issue the first time. We incentivize agents based on FCR rates, reducing the need for customers to call back and lowering your overall cost per ticket.
2. CSAT & NPS Tracking: We implement post-call surveys to measure Net Promoter Score (NPS). If a customer leaves a negative review, our “Service Recovery Team” flags it instantly for a manager to review and resolve.
3. 100% Call Recording & Audits: Every interaction is recorded. Our QA analysts randomly audit 5-10% of calls per agent weekly, grading them on tone, empathy, solution accuracy, and compliance. You have full access to these recordings.
4. Average Speed of Answer (ASA): We respect your customers’ time. Our workforce management team forecasts volume to ensure we meet the industry gold standard: answering 80% of calls within 20 seconds.
5. Continuous Improvement Loops: Mistakes are learning opportunities. We hold weekly “Calibration Sessions” with your team to review tricky cases and update our knowledge base, ensuring the same error never happens twice.
Why Choose QTS & What We Offer
1. Cost-effective BPO services from Egypt.
2. Inbound Call centers
3. Outbound Call centers
4. Customer Support
5. Sales & Reservations
6. Back office & Admin
7. Technical Support
8. Arabic & English and other language teams.
9. Dedicated FTE and scalable engagement models.
10. 24/7 operational coverage.
11. Transparent reporting and SLA governance.
BPO Services in Egypt
Quick Tech Solutions (QTS) provides end-to-end BPO services in Egypt designed to help companies reduce operational costs, improve performance, and scale efficiently. As a trusted outsourcing partner, we support businesses across the Middle East, Europe, and global markets with reliable, SLA-driven delivery models.
Quick Tech Solutions (QTS) supporting businesses across the US, UK, Europe, Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, and Australia. Our outsourcing solutions help regional and international companies reduce costs, improve performance, and scale operations with multilingual, 24/7 support teams.
Why Outsource BPO Services to Egypt
Egypt has become a leading destination for business process outsourcing thanks to its large talent pool, strong language capabilities, and competitive cost structure. With cultural alignment to the Middle East and strong English proficiency, Egyptian BPO teams deliver high-quality service at a fraction of in-house costs.
Outsourced Inbound Call Center Services by the Numbers
Businesses that outsource inbound call center services see improved response times, higher customer satisfaction, and more consistent call handling. The result is better customer experiences and more efficient support operations.
2024-2025 Market Studies Show:
40%
30%
80%
90%
Benefits of the Customer service outsourcing
Lower Operating Costs
Save on staffing and infrastructure with cost-effective inbound outsourcing. Consequently, this streamlines call center operations while delivering high-quality customer care—without the costly overhead. Furthermore, it ensures efficiency and sustainable growth.
24/7 Call Support
Ensure customer calls are answered at all hours without extending internal schedules. Specifically, call center outsourcing provides coverage across multiple time zones. Consequently, customers always reach live agents, ensuring continuous, 24/7 support.
Scalable Call Support
Adjust inbound support levels as call volume changes. Specifically, call center outsourcing simplifies managing seasonal spikes. Consequently, you scale effortlessly as your customer base expands, ensuring consistent service during periods of rapid growth.
Improved customers Retention
Deliver timely, personalized support that keeps customers engaged. Furthermore, faster issue resolution helps build customer trust. Consequently, this call center outsourcing strategy reduces churn and strengthens long-term customer retention.
Alternative Services
Not sure which services to outsource or how to compare global partners? QTS can help you identify and connect with the best call center for your goals, budget, and timeline.
