BPO for USA and Canada services by QTS deliver cost-effective, English-speaking outsourcing solutions that align with North American time zones and quality standards.
Why North American Companies Outsource BPO?
USA and Canadian companies outsource BPO to reduce labor costs, extend service hours, and access skilled global talent.
Quick Tech Solutions (QTS) delivers professional BPO services in Egypt, supporting businesses across the US and North American. Our outsourcing solutions help regional and international companies reduce costs, improve performance, and scale operations with multilingual, 24/7 support teams.
Egypt offers high-quality English-speaking professionals and cost advantages compared to onshore North American teams.
Our BPO Services for USA & Canada
1. Customer Support Services
Email, chat, and voice support for US and Canadian customers.
2. Technical Support Outsourcing.
Level 1 and Level 2 technical helpdesk services.
3. Back-Office & Administrative Support
Data entry, reporting, order processing, and operational support.
- Significant Cost Reduction: The primary driver for offshoring is cost savings. Businesses can achieve savings of 40-70% on operational and labor costs due to lower wages and overhead expenses in popular offshore locations. This frees up capital for other core business functions like R&D and marketing.
- 24/7 Customer Support: Time zone differences work to the advantage of businesses seeking round-the-clock service. An offshore team can handle customer inquiries during their daytime, which is the night for the U.S., ensuring continuous, 24/7 customer support without the need for expensive night shifts for onshore staff.
- Access to a Specialized Global Talent Pool: Countries like the Philippines and India have large, well-educated talent pools with high English proficiency and technical skills. Many agents are college-educated and undergo rigorous training, ensuring high-quality service.
- Scalability and Flexibility: Offshore partners offer the flexibility to quickly scale operations up or down based on seasonal demands or business growth, without the logistical challenges of hiring and training an in-house team.
- Focus on Core Competencies: By outsourcing non-core functions like customer service, U.S. companies can concentrate internal resources on strategic initiatives and primary business goals.
Statistics About the United States
| Population | 335.9 million (2024 Estimate) |
| Youth Unemployment Rate | 9.8% (ages 16-24) |
| GDP | ~$29.8 Trillion USD |
| Working Age Population | ~215 million (15-64 years) |
| Business Language(s) | English |
| Call Center Industry Growth | 7.6% CAGR (2025-2030) |
Statistics About Canada
| Population | 41.5 million (2024 Estimate) |
| Youth Unemployment Rate | 14.5% (ages 15-24) |
| GDP | ~$2.2 Trillion USD |
| Working Age Population | ~27.5 million (15-64 years) |
| Business Language(s) | English, French |
| Call Center Industry Growth | 8.5% CAGR (2025-2030) |
Language & Communication Standards
Native-level English communication with customer-centric training.
Time-Zone & Shift Coverage
We provide evening, overnight, and weekend shifts aligned with US and Canadian time zones.
Industries Supported by Egypt Business Process Outsourcing
Below are just some of the industries that can benefit from outsourcing BPO services to the US and Canada:
Why Choose QTS for USA & Canada BPO
Cost-effective offshore delivery
Scalable FTE models
SLA-driven performance
About the Call Center Industry in Europe and the UK
- The United Kingdom is a top choice for call center outsourcing, especially for U.S. companies seeking cost-effective, English-speaking support. With a highly educated workforce, strong customer service culture, and robust digital infrastructure, the UK offers an ideal environment for both voice and non-voice BPO services.
- The UK call center industry is known for its focus on quality assurance, strict data protection compliance under GDPR, and round-the-clock service capabilities. Companies frequently outsource functions to UK-based teams to improve service delivery while reducing operational costs.
Why Companies Trust QTS to Find Their Outsourcing Partner?
- Finding the right outsourcing partner can be overwhelming and risky. Quick Tech Solutions (QTS) simplifies this process entirely. Our specialized guidance ensures you select a provider that perfectly aligns with your specific goals, budget, and operational requirements.
- We manage the entire vetting process, meticulously checking that every potential partner possesses a strong track record, relevant industry experience, and the capability to deliver exceptional service.
- By partnering with QTS, you eliminate the risks of trial-and-error selection. You gain the confidence of knowing your chosen partner is fully equipped to deliver reliable results and generate meaningful cost savings. From initial planning to seamless execution, our vetted partners help you improve performance, simplify workflows, and manage costs more effectively.
Launch Your North America BPO Operation
Partner with QTS to support your USA and Canada operations from Egypt.