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Conversational AI
Maintain a genuine connection with customers consistently, utilizing the synergistic capabilities of AI and ML.
Passenger FAQ Chatbot
Decreased expenses for the contact center by providing support in multiple languages and training, while also facilitating access to information on the move.
Value Proposition
Today’s consumers anticipate a new standard of experience that is swift, straightforward, precise, seamless, and tailored. Conversational AI facilitates the processing of information more rapidly and accurately than humans, offering 24/7 availability, and uncovering insights while conveying information in a manner that provides the enhanced experience customers seek. For businesses, Conversational AI delivers immediate customer interactions on a large scale.
When integrated as a component of a well-executed omni-channel strategy, this will create a competitive edge by allowing the timely push and pull of the appropriate information to customers throughout their entire journey.
Value Release
Conversational AI enhances not only the customer experience but also offers advantages to businesses.
Enhanced customer experience
A straightforward conversational interface, 24/7 availability, and support for multiple languages contribute to delivering greater value to customers. Additionally, a clearer understanding of customer preferences allows companies to offer a more tailored experience.
Call center cost reduction
It allows for the resolution of numerous inquiries and a decrease in call center requests, leading to a reduced number of agents required, lower training expenses, and improved agent productivity, which results in over a 30% reduction in costs.
Revenue Growth
This approach provides an extra channel for addressing inquiries, thereby facilitating business growth while simultaneously enhancing customer satisfaction.
Accelerated value realization
56% of customers have reported a notable increase in customer satisfaction (CSAT) within just 1-3 months following the implementation of conversational AI.
Our Solution
Prepared to implement industry solutions
- IROPs chatbot for managing disruptions
- Airline Reservation Chatbot (ARC)
- General FAQ voice and chatbot for airlines
- HR4U – enterprise chatbot integrated with SSO and HR systems
- Chatbot for hiring assistance
Bot testing and oversight
- QA bots for verification
- Manual validation processes
- Monitoring at the process level
- Monitoring and reporting on bot performance
Development of custom conversational AI bots
- Chat/voicebot creation
- Support and maintenance services
- Analytics for bot deployment
D3 Implementation Framework
A three-stage self-service platform implementation framework designed to expedite the identification of requirements, showcase proof of concept (POC), and facilitate the delivery of the solution.
dWizard
Our proprietary connector and reusable asset library are developed by utilizing extensive domain knowledge and technical proficiency to enhance development efficiency.
Technical Accelerators
Delivering personalized services is monumental to achieve customer loyalty
HR4U Chatbot
Achieved a 45% reduction in call volume with over 2000 active users of the chatbot.
Successful deployment of Microsoft Dynamics CRM for a Turkey-based Online Travel Agency.
QTS facilitated potential revenue savings of USD 1.1 million through real-time monitoring.
BPO – The Digital Tipping Point
Big Data, Intelligent Machines, and Predictive Analytics are three significant impact drivers in the BPO sector.
