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Omni-channel CRM services
Establish a cohesive and tailored omni-channel interaction with your clientele.
Modernization of Customer Experience for a National Flagship Airline
The advanced CRM system from QTS enabled a prominent airline in India to effectively manage over 25,000 cases each day and execute focused marketing initiatives.
Value Proposition
Today’s consumers frequently make decisions and evaluate brands based on their digitally connected and contextual customer experiences.
Personalized Engagement
Omni-channel digital solutions assist businesses in enhancing customer engagement by delivering appropriate customer services through the correct channel at the optimal time, utilizing the right resources.
Brand Building
A comprehensive suite of customer experience services implemented throughout the entire customer journey to establish significant differentiators that enhance brand recall and preference. This approach will further bolster brand development through supportive word-of-mouth marketing channels.
Better Customer Satisfaction
Immediate 24/7 personalized services based on customer context, driven by a combination of machine intelligence and human empathy, aim to enrich the customer experience.
Cost Reduction
Cloud services offer unparalleled savings potential compared to on-premise platforms and software, thanks to economies of scale and a pay-as-you-use model.
Our Solution
Our comprehensive end-to-end customer experience solution encompasses the whole customer journey.
Omni-channel CRM
Intelligent case deflection and routing
Agent catalysts
Customer analytics
dWizard
Our proprietary connector and reusable asset library are developed using profound domain knowledge and technical expertise to expedite development time.
Service cloud CRM framework
End-to-end support in defining vision, creating business plans, selecting CRM platforms, and overseeing implementation and maintenance.
D3 implementation framework
A three-stage self-service platform implementation framework designed to speed up the discovery of requirements, demonstration of proof of concept (POC), and delivery of the solution.
CRM platform selection framework
Assistance in selecting the appropriate CRM by utilizing extensive experience with tools to enhance total cost of ownership (TCO).
Technical Accelerators
Delivering personalized services is monumental to achieve customer loyalty
Developing an Omnichannel Customer Experience for Cargo Clients of a Prominent Airline in North America
QTS facilitated an 80% enhancement in process efficiency by establishing an omnichannel customer experience.
Successful execution of Microsoft Dynamics CRM for a Turkey-based OTA
QTS facilitated potential revenue savings of USD 1.1 million through real-time monitoring.
BPO – The Digital Tipping Point
Big Data, Intelligent Machines, and Predictive Analytics are three significant impact drivers in the BPO sector.
