QTS has effectively merged its extensive experience in managing various contact centers with its technological proficiency to provide Conversational Automation through a comprehensive offering known as iConverse. This service enhances and revolutionizes the customer service experience by deploying Chat and Voice Bots for tasks such as addressing customer FAQs, facilitating order bookings, tracking order statuses, and managing ancillary additions, among others. It leverages cognitive services including Natural Language Processing (NLP), Speech-to-Text, Text-to-Speech, and Sentiment Analysis, sourced from industry leaders like Microsoft LUIS, IBM Watson, and Google Dialog Flow.