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Industry Focused Automation

Enhanced organizational efficiency, achieved through sophisticated and innovative technology.

Robotic Process Automation for the Management of BSP Refunds Status

Achieved 100% precision in data mapping, resulting in a 40% enhancement in total processing time.

Value Proposition

Currently, organizations find themselves entangled in a network of manual and semi-automated business processes that are characterized by high volume, repetitiveness, susceptibility to human error, and frequently accompanied by strict regulatory compliance requirements.
Intelligent automation serves as the conduit for businesses to transition from outdated IT systems to digital interfaces, yielding cost savings, minimizing errors, accelerating time to value, and enhancing throughput.

Value Release

Value Generation

  • Client Contentment: The implementation of automation facilitates quicker resolution of customer issues, thereby enhancing their satisfaction.
  • Staff Engagement: Alleviating monotonous tasks enables employees to concentrate on more stimulating responsibilities, which in turn decreases employee attrition.

Cost optimization

  • Enhanced labor utilization: Savings achieved through the minimization of low value-added tasks and a decrease in staff hiring.
  • Increased process efficiency: Automation of repetitive manual tasks allows for quicker execution of processes.
  • Improved quality assurance:The accurate functioning of computers establishes clear decision-making criteria and diminishes the likelihood of human error.

Our Solution

Airlines
  • Pre-journey assistance through automated query handling and support for reservations and rebookings
  • Management during the journey with automated updates for passengers and handling of disruption scenarios
  • Post-journey assistance featuring automated management of refunds and baggage handling
  • Automated query management and assistance with reservations and rebookings for effective reservation management
  • Management of customer experience through automated updates for passengers and tailored offers
  • Pre-journey assistance featuring automated query handling and support for reservations and rebookings
  • Journey oversight with automated updates for passengers
  • Post-journey assistance including automated management of refunds

Vendor selection framework

A comprehensive three-stage framework designed to evaluate potential vendors based on key parameters.

iTRIP

The nine-phase "iTRIP" automation methodology aims to guide customers from the initial exploratory phase of their automation journey to a Business As Usual (BAU) automation factory setup, thereby establishing a Center of Excellence (CoE) for enterprise-wide cross-functional adoption.

dWIZARD

Our proprietary connector and reusable asset library is developed by leveraging extensive domain knowledge and technical expertise to expedite development time.

Process selection framework

Identify processes with high potential for automation based on estimated benefits and the feasibility of implementation.

Technical Accelerators

Providing tailored services is crucial for attaining customer loyalty.

Tax Refund Process Automation

Enabled a 50% decrease in workforce costs while ensuring adherence to stricter regulatory compliance service level agreements.

Automated IROPS Notification

QTS assisted a prominent Asian airline in decreasing processing time by as much as 40%, enhancing quality and accuracy with no errors.

Automated Corporate Contract Loading for a Leading Group of Hotels

QTS’s automation services enabled a French multinational hospitality firm to achieve savings of $400,000 in operational costs and

Related Offerings

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