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Customer Experience Analytics
Realize value across all touchpoints in the customer journey with actionable insights
Enhancing Inflight Sales Through Advanced Analytics for a Prominent Airline in the Middle East
Value Proposition
Customers today anticipate being engaged and supported throughout every phase of their journey lifecycle. Numerous academic sources support this expectation, emphasizing the rise in customer churn due to commoditized and fragmented customer experiences.
This expectation from customers is further reinforced by the surge of digital channels that offer access to real-time customer data. Customer-centric Business Intelligence and Analytics integrate these two trends, converting customer data from all channels to provide a personalized and cohesive customer experience.
Value Release
Enhanced customer experience
Customer analytics enables clients to access more pertinent and timely content, thereby enhancing engagement and minimizing churn.
- Achieve substantial cost savings through improved contact center efficiency, resulting in a 40% decrease in call handling time.
- Utilize loyalty analytics for a 30% early churn prediction, which contributes to increasing customer lifetime value (CLTV).
Profit Generation
Identifying customer signals, such as purchase intent or its absence, enables more targeted marketing strategies and enhances loyalty programs, resulting in increased revenue.
- A personalized experience and improved customer engagement can lead to a potential revenue uplift of 5-15%.
- Utilizing marketing analytics can drive a 50% increase in sales conversion, thereby enhancing the return on investment (RoI) for marketing efforts.
Our Solution
Customer engagement analytics
End-to-end customer analytics enhance customer engagement, reduce call volume, and improve contact center KPIs, thereby enhancing customer experience and managing contact center expenses.
Marketing analytics
Hyper-personalization
Loyalty analytics
Social Media Analytics Framework
Evaluate customer sentiments and brand positioning by utilizing social media data.
Business Intelligence and Analytics framework
A comprehensive 5-step framework that spans from defining the vision to managing change.
Proprietary 'NORC' Framework
Provide a hyper-personalized customer experience at every interaction.
dWizard
Our proprietary connector and reusable asset library is developed using extensive domain knowledge and technical expertise to expedite development time.
Text and Speech Analytics Framework
Gain a profound understanding of customer expectations by leveraging both structured and unstructured data sources.
Technical Accelerators
Providing tailored services is crucial for attaining customer loyalty.
Delivering Extensive Travel Sector Knowledge and Analytical Process Proficiency to a Revenue Enhancement Company
QTS executed reliable and recognized data engineering solutions for the client's ongoing data exploration, data organization
Established a Specialized Analytics Center for the World’s Premier Hospitality Company
Migrated 24 dashboards and 163 reports to the updated platform
Enhancing Sales Revenue and Goal Achievement for a Premier Luxury Hotel Chain
Developed a meticulously designed dashboard aimed at optimizing sales revenue performance
