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FNI.AI

Transforming Airline Refund Processes through Artificial Intelligence

In the current competitive travel environment, the travel and hospitality sectors face significant pressure to provide seamless customer experiences, particularly concerning refunds. Nevertheless, each refund request is accompanied by intricate fare regulations, manual procedures, and operational inefficiencies.
Quick Tech Solutions is revolutionizing this essential function with FNI.AI, our AI-driven Fare Note Interpreter, which removes the uncertainty from refund processing, enhances accuracy, and enables your team to concentrate on what is genuinely important: the customer.

Embrace AI-Driven Refund Intelligence for Your Business

Fare notes present complexities that can be difficult to decipher, even for seasoned agents, resulting in sluggish manual processing, recurrent mistakes, and variable refund results. This situation negatively impacts customer satisfaction and occupies skilled personnel with tedious, repetitive tasks, rendering refund operations an unnoticed drain on efficiency and revenue.
FNI.AI streamlines the complete fare note interpretation process through the use of Natural Language Processing (NLP) and Machine Learning, enabling your operations teams to handle refunds swiftly, accurately, and with assurance.

Intelligent Fare Assessment for Precise Refund Determination

Fare categories: Public, Private, and Corporate

Ticket classifications: Open, Exchange, Partial, and Arrival Unknown (ARNK)

Scenarios for partial usage

Transactions involving multiple currencies and airlines

Disruptions in flights and exceptions

Achieve a return on investment of up to 4x–5x with TaaS*

Achieve Accuracy of Up to 99.99%

Minimize mistakes, decrease revenue loss, and foster trust through precise and regulation-compliant refunds.

Experience Processing Speeds of Up to 96%

Significantly shorten turnaround times—allowing agents to concentrate on more valuable tasks.

Ensure a Consistent Customer Experience

Standardize refund results throughout your operations and enhance your brand's reputation.

Scalable Intelligence

FNI.AI perpetually acquires knowledge from updated fare regulations, adapting to the changing policies of airlines.

Seamless Integration

Implement swiftly alongside your current reservation and Global Distribution System (GDS) frameworks—eliminating the necessity for a complete technology overhaul.

Discover Our AI-Driven Solutions to Enhance Your Business

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Employee Wellness

We place a continuous emphasis on the mental health of our moderators by providing an open-plan office that fosters a stress-free working environment. A support champion, who has a background in social care, leads this initiative. Our 24/7 on-site psychology and yoga facilities contribute to a healthy and secure atmosphere for our agents.

Driven by Technology

QTS Solutions is dedicated to persistently investing in cutting-edge technologies and innovating AI-driven moderation solutions to automate and enhance content moderation services. Additionally, we provide analytical insights regarding our agents' morale and satisfaction.

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