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Training as a
Service (TaaS)
More Intelligent Training, More Resilient Teams - Scalable Education with Genuine Influence
Traditional training programs are no longer suitable for the fast-paced and customer-focused environments of today. Most of these programs depend on a generic model that does not accurately represent real-world situations, lacks actionable performance insights, and offers a limited perspective on individual performance.
QTS Solutions’ AI-driven Training as a Service (TaaS) is a managed service designed to revolutionize onboarding and enhance workforce performance. It facilitates measurable advancements by shortening the time required to achieve competence, improving quality and value, and fostering long-term expertise. As agents become increasingly effective, training expenses diminish, attrition rates drop, and customer satisfaction rises.
Comprehensive Trust & Safety Services And Solutions Tailored For Every Vertical
AI-Powered Learning and Personalization
- Customized learning paths adapt training according to individual roles, learning speeds, and skill levels.
- AI evaluations provide immediate insights into performance metrics.
- Tailored coaching delivers specific feedback and direction.
- Ongoing enhancement fosters skill development based on data analysis.
Data-driven Training and Optimization
- Immediate monitoring to detect educational deficiencies.
- Prompt actions for sustained advancement.
- Data-informed perspectives on crucial subjects.
Automated Training Delivery
- Self-directed online education.
- AI-enhanced simulations.
- Instantaneous virtual guidance.
- Individualized assistance and involvement.
Seamless Integration and Optimization
- API-enabled connectivity ensures smooth integration.
- Bespoke workflow training.
- Support in multiple languages.
Value-Driven Performance Across Industries
TaaS For Fintec
- Enhances the pace of achieving competence, quality, proficiency, and value in Fintech operations
- Ensures real-time compliance to confidently adapt to evolving regulations
- Centralizes access to knowledge for prompt, updated, and consistent guidance
- Facilitates ongoing learning through performance insights
TaaS For Airlines
- AI-powered education for swift Global Distribution System (GDS) and fare-rule expertise
- Immediate irregular operations simulations to prepare agents for disruption management
- Decreased time to proficiency, service excellence, and adherence in airline operations
- Quick reaction to seasonal demand surges
Achieve a return on investment of up to 4x–5x with TaaS*
20-40%
Reduced Training Expenses
25%
Improved Speed to Proficiency
15-25%
Reduced Attrition
30%
Higher Agent Effectiveness
10%
Reduced Average Handling Time (AHT)
1-2%
Revenue Growth
*Estimates derived from industry standards; actual outcomes may differ. TaaS reliably provides quantifiable performance improvements
