Work At Home: 30% to 40% cost savings compared to work-at-office delivery
QTS enhances its capabilities to provide an improved customer experience by offering a secure and adaptable work-at-home omni-channel contact center solution. Utilizing cutting-edge technologies and a worldwide talent network, QTS has developed and implemented a sophisticated work-at-home solution to support and expand remote work globally. This solution is underpinned by a thorough process-specific risk assessment, along with leading global standards for data protection policies and procedures, aimed at bolstering data security.
Moreover, in addition to selecting appropriate digital collaboration tools to engage with a remote workforce, which includes new conferencing features and virtual reality headsets, QTS has also introduced top-tier tools for e-Hiring, e-Learning, Quality, SLA compliance, and WFM, facilitating comprehensive remote workforce management.
360 Degree Home Agent Management
- Virtual Recruitment
- Online Training
- Centralized WFM
- Multi-layer Governance
- Quality By Design
- Virtual Team Engagement
- Business Compliance
- Secure Infrastructure
- Comprehensive Management of Remote Workforce
- Real-time Notifications for Agents
- Secure Connectivity
- Two-Factor Authentication
- Robust Encryption
- Access Restricted to Designated Applications and Tools
- Limited Access for Office Use Only
- Fully Compliant with PCI-DSS Standards
- Validated Security Posture
- Video Analytics for Enhanced Surveillance Security
- On-Premises Training
Tools and Technologies for Home Agent Management
Why/Benefits of WAH?
Increased productivity
Access to global talent pool
Improved employee satisfaction
Improved customer satisfaction
Lower attrition
Flexibility to address seasonal volume spikes
Ongoing and active business continuity
Commercially cost-effective
How to make work at home more productive
- Finding the right outsourcing partner can be overwhelming and risky. Quick Tech Solutions (QTS) simplifies this process entirely. Our specialized guidance ensures you select a provider that perfectly aligns with your specific goals, budget, and operational requirements.
- We manage the entire vetting process, meticulously checking that every potential partner possesses a strong track record, relevant industry experience, and the capability to deliver exceptional service.
- By partnering with QTS, you eliminate the risks of trial-and-error selection. You gain the confidence of knowing your chosen partner is fully equipped to deliver reliable results and generate meaningful cost savings. From initial planning to seamless execution, our vetted partners help you improve performance, simplify workflows, and manage costs more effectively.
Not sure which services to outsource or how to compare global partners? QTS can help you identify and connect with the best call center for your goals, budget, and timeline.
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