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IROPS - Disruption Management Services

Irregular Operations (IROPS)

Last-minute flight delays and cancellations caused by adverse weather, technical issues, overbooking, civil unrest, or any natural disaster place significant strain on the airline’s IROP team. They are tasked with accommodating passengers, managing rebookings, and addressing passenger concerns. This situation can disrupt a traveler’s entire itinerary, leading to last-minute hotel booking cancellations and creating challenges for hotel staff in adjusting accommodations. Effective Airline Disruption Management can enhance customer satisfaction by providing real-time and personalized notifications to passengers.

Quick Tech Solustions offers Irregular Operations (IROPS) support to airlines through a dedicated team of travel agents located in 23 global delivery centers, proficient in over 20 languages, and prepared for immediate assistance and timely communication. By prioritizing passenger-centric support, QTS aids travel and hospitality brands in retaining revenue, improving customer satisfaction, and increasing operational efficiencies.

Quick Tech Solutions Offerings

The ‘Sales, Reservation & Order Hub’ at QTS has shown remarkable success in transforming inquiries into revenue-generating calls, thanks to its extensive experience across various regions and established proficiency in sales conversion.

QTS utilizes its industry knowledge and analytical skills to guarantee that every call is treated as a customized service for the clients.

The hub offers multilingual support around the clock for inbound calls and modern communication channels such as the web, social media, emails, and more.

Process Management

Passenger Management

Delivering Results

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