IROPS - Disruption Management Services
Irregular Operations (IROPS)
Quick Tech Solustions offers Irregular Operations (IROPS) support to airlines through a dedicated team of travel agents located in 23 global delivery centers, proficient in over 20 languages, and prepared for immediate assistance and timely communication. By prioritizing passenger-centric support, QTS aids travel and hospitality brands in retaining revenue, improving customer satisfaction, and increasing operational efficiencies.
Quick Tech Solutions Offerings
The ‘Sales, Reservation & Order Hub’ at QTS has shown remarkable success in transforming inquiries into revenue-generating calls, thanks to its extensive experience across various regions and established proficiency in sales conversion.
QTS utilizes its industry knowledge and analytical skills to guarantee that every call is treated as a customized service for the clients.
The hub offers multilingual support around the clock for inbound calls and modern communication channels such as the web, social media, emails, and more.
Process Management
- Revalidations
- Mishandled Baggage
- Refunds
- Seat Management
- Baggage Recheck-in
- Visa Assistance
Passenger Management
- Re-accommodation
- Schedule Changes
- Notifications-SMS, Calls, Emails, Social Media
- Exchanges & Reissuances
- Downgrade Services
- Claims
Delivering Results
Related Content
Irregular Operations Support Desk
QTS IROPS provides services that are focused on passengers and driven by technology to address customer inquiries.
Automated IROPS Notification
QTS assisted a prominent Asian airline in decreasing processing time by as much as 40%, while enhancing quality and accuracy to achieve zero errors.
IROPS – Prioritizing Passengers
Airlines and ground handling companies are continually seeking methods to enhance their load planning procedures.