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Queues Management
Efficient Queue Management
In the current highly competitive landscape among Airlines, Hotels, OTAs, TMCs, and other associated organizations, it is essential for them to maintain and process queues while also managing PNRs efficiently and effectively to address all customer inquiries and grievances.
QTS offers robust Queue Management Solutions that guarantee swift resolution of customer inquiries and complaints, thereby improving customer satisfaction. QTS has created proprietary tools and trackers to oversee the queue processes in a more intelligent and streamlined manner, ensuring a service level of 99%.
Quick Tech Solutions Offerings
QTS offers assistance in managing queues on Sabre, Amadeus, Galileo, and Worldspan GDS, ensuring prompt resolution of customer inquiries and issues.
QTS utilizes its proprietary queue sorting and tracking tools to achieve a 30% increase in efficiency, supported by over 200 travel specialists dedicated to queue management for international clients. This approach guarantees quicker resolutions while effectively handling all inquiries within a brief timeframe. The services provided in Queue Management include:
- Schedule Change
- Misconnections
- IROPS
- Special Service Ticket Fees
- Employee Leisure Travel
- Splitting Direct Flight
- Paper Cert conversion
- Charters
- Work Force Management
Delivering Results
Related Content
Queues Management Services
Any delay or cancellation by an airline necessitates the handling of a significant volume of PNRs in a limited timeframe.
Managing over 5 million queues for a prominent US airline
The foremost US airline achieves a 12% increase in efficiency by utilizing automation tools such as the Ticket Reissue and Exchange Tool (TREAT).
RPA for Cross PCC Auditing
Enhanced operational efficiency with an improved accuracy rate of 95-99% and a doubling of execution speed.
