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Loyalty Management Services

Customer Loyalty Management

In today’s world of immediate customer satisfaction, it is crucial for businesses to strategically manage customer loyalty in order to enhance revenue and ensure customer satisfaction. Basic loyalty programs aimed at retaining customers need to evolve into a comprehensive initiative that not only reduces the loss of loyal customers but also encourages them to become advocates for the brand.

With more than 20 years of experience as a premier BPM service provider, QTS possesses the expertise necessary to effectively manage customer retention and loyalty programs for various businesses.

Quick Tech Solution Offerings

QTS offers distinctive, all-encompassing, and strategically aligned customer loyalty management services that assist in generating increased revenues while enhancing customer satisfaction.

As part of QTS’s Customer Loyalty Management services, thorough data analysis is conducted to deliver actionable business insights, utilizing a pre-established repository of dimensions, attributes, and metrics. Management of loyalty points, gift vouchers, and similar services are also included in the QTS Partner Management Program.
QTS’s 24/7 multichannel loyalty management hub enables businesses to serve their customers across various time zones. ensuring that the brand continues to nurture and strengthen its relationship with them long after their initial purchase. The Hub offers the following services:

Enrolments

QTS manages a collection of loyalty enrolment forms globally and registration of customers into web-based client apps

Points Accrual

QTS provides customer service for loyalty program members and effective implementation of revenue-based accrual model

Redemption

QTS offers personalized experience to customers by making reservations using accrued points. The mobile app gives view to the partner stores listing, map, and personalized deals

Fulfillment

QTS prepares starter kits for all member levels, maintains stock, and keeps track of the dispatches

Delivering Results

Related Content

Loyalty Management Services

In the current competitive landscape, numerous brands implement loyalty programs as a strategy to retain customers and maintain their engagement.

How can you take advantage of frequent flyer programs through integrated analytics?

Various industries have begun to invest in data analytics and machine learning; the airline sector is no different.

Loyalty becomes personalized for the digital consumer.

On average, there are approximately 14.3 loyalty programs for each consumer.

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