General Information

1. Where are your support centers located?

Quick Tech Solutions is headquartered in Cairo, Egypt, a premier global hub for call center outsourcing. Our strategic location allows us to provide high-quality, multilingual support for clients across a wide range of international markets.

We are fully equipped to serve customers and businesses in the following regions:

• Americas: US, Canada
• Europe: Across the European market, including the UK
• Middle East: Gulf countries
• Asia & Oceania: Asia, Australia, New Zealand

Our operations are designed to provide 24/7 service, taking into account different time zones and cultural contexts to ensure seamless and efficient support for all our international clients.

2. What languages do you support?

We specialize in customer service in the following languages: 

• Arabic: Native support for the Gulf and MENA regions.
• European: English, French, German, Spanish, Italian, Russian, and more.
• Asian: Japanese, Korean, Hindi, and Mandarin.

Our Cairo-based team is culturally trained to ensure clear and professional communication across every region we serve.

3. What industries do you specialize in?

We have deep operational expertise in Airlines & Travel Agencies, IT & Tech Support, Retail & E-Commerce, Food & Beverage, and Logistics, Healtcare. However, our process-first approach allows us to adapt to almost any industry.

Onboarding & Operations

4. How quickly can you set up a new team? 

Speed is our strength. For standard campaigns, we can launch in as little as 2 to 3 weeks. This includes recruitment, IT setup, and product training to ensure immediate operational readiness.

5. How do you ensure quality and high performance? 

We believe in data-driven quality. We utilize proven ways to achieve high performance, including AI-driven sentiment analysis, real-time monitoring, and hiring from the top 10% of university graduates. This ensures your customer service scores (CSAT) remain consistently high.

6. Do I have to sign a long-term contract? 

No. We offer a flexible 3-6 month pilot or a proof of concept period so you can check our commitment and quality.

7. Can you scale up during my busy season? 

Absolutely. Scalability is at the core of our business model. We specialize in “burst capacity” for peak seasons (like Black Friday or summer travel), allowing you to scale your team up by 50-100% instantly and scale back down when volume normalizes.

8. What services do you offer beyond standard call center support? 

(Combines your 2 service questions) Beyond voice support, we offer a full suite of inbound and outbound call center outsourcing services, including live chat, email management, WhatsApp support, and social media moderation.

9. What communication channels are available? 

(Your new question) We offer a fully omnichannel experience. Your customers can reach us via phone, SMS, email, live chat, WhatsApp, and social media platforms.

10. How does Quick Tech Solutions improve customer experience (CX)? 

(Combines your 2 CX questions) We utilize data-driven ways to achieve high performance. By combining AI-powered sentiment analysis with empathy-driven training, we reduce friction in the customer journey and increase CSAT scores.

11. What are the costs compared to an in-house call center?

(Combines your 2 cost questions) Outsourcing to us typically results in cost optimization by 30%-45% compared to maintaining in-house teams in the USA or Europe.

12. Is your model scalable? 

Yes. Scalability is a core advantage. We specialize in “Burst Capacity” for peak seasons, allowing you to scale your team up or down instantly.

Data Security & Technology

14. Is my customer data safe with you? 

international data protection standards to ensure your customers’ information is secure regardless of their location.

• GCC (Gulf Cooperation Council): We adhere to the specific data sovereignty and privacy laws of the region, including Saudi Arabia’s PDPL, the UAE’s Federal Decree-Law No. 45, Bahrain’s Law No. 30, and Qatar’s Law No. 13 (PDPPL).

• Europe & UK: We are fully compliant with GDPR and the UK’s Data Protection Act 2018.

• United States: We align with major US frameworks, including SOC 2 (for operational security), CCPA (for consumer privacy), HIPAA (for healthcare data), and PCI-DSS (for secure payments).

• Australia: We adhere strictly to the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Our centers use secure VPNs, biometric access controls, and paperless environments to maintain a “clean desk” policy that protects sensitive data at all times.

15. What software do you use? 

We are platform-agnostic. We can work directly inside your existing tools (Zendesk, HubSpot, Salesforce) or set up a custom solution. You retain full ownership of your data.

16. What happens if the internet goes down? 

We have redundant internet connections (fiber + 4G backup) and power generators to ensure 99.9% uptime, ensuring your call center outsourcing operations never stop.

Pricing & Value

17. How much can I save by outsourcing to Quick Tech Solutions? 

Our clients typically see cost optimization by 30%-45% compared to hiring in-house teams in the US, UK, Europe, Canada, the Gulf, or Australia. You get the same level of quality and English proficiency at a fraction of the operational cost.

18. How does your pricing work? 

We offer three simple models:

• Productive Hours: Pay only for the hours agents are logged in.
• Full-Time Equivalent (FTE): A flat monthly fee per dedicated agent (best for long-term cost optimization).

Outsource your call center operation to Egypt

19. What are the advantages of outsourcing call center services to Egypt? 

Outsourcing to Egypt offers immediate access to a highly educated and culturally aligned workforce with exceptional English fluency. At Quick Tech Solutions, our agents are often university graduates with specialized training in customer experience, ensuring they are equipped to handle complex inquiries with professionalism. Beyond talent, Egypt’s advanced telecommunications infrastructure and competitive labor costs make it the ideal location for companies seeking a scalable, long-term partner.

20. Why do companies choose Quick Tech Solutions in Egypt for their operations? 

Companies partner with us to leverage Egypt’s deep talent pool and cost-efficiency without sacrificing quality. We offer a strategic combination of native-level English fluency, cultural affinity with Western markets, and a time zone (GMT+2) that allows for seamless overlap with Europe and the US. As a premier BPO provider in Africa, Quick Tech Solutions delivers the reliability and scalability global businesses need to grow their customer-facing operations effectively.

21. Where is Quick Tech Solutions located? 

Our operations are based in Cairo, the heart of Egypt’s business ecosystem. specifically in the Heliopolis district—a prime commercial hub known for its accessibility and modern infrastructure. While Cairo is home to many contact centers, our prime location in Heliopolis ensures we attract top-tier talent from across the city. We also offer flexible hybrid and remote work models to ensure business continuity and agent satisfaction.

22. How cost-effective is outsourcing to Quick Tech Solutions? 

Partnering with us typically yields savings of roughly 50% compared to US, UK, European, Australian, or GCC-based operations. Our competitive hourly rates are “fully loaded,” meaning they cover not just agent salaries but also taxes, benefits, IT infrastructure, facility management, and administrative support. This transparent pricing model allows you to access a premium workforce and reliable service at a fraction of the cost of maintaining an in-house team.

23. How do I start a call center partnership with Quick Tech Solutions? 

Launching your operation with us is designed to be seamless. Unlike brokers who merely introduce you to vendors, we are your direct partner. The process begins with a deep-dive analysis where we scope your specific requirements, volume, and KPIs. Quick Tech Solutions then creates a customized operational plan, handles the recruitment and training of your dedicated team, and manages the launch. We streamline the entire journey—from the initial consultation to your first live call—ensuring you have a fully operational team ready to represent your brand.