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About us

About us

Overview

QTS is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology, and Digital Services & Solutions for clients across industries. QTS is a next-gen customer experience (CX) company, defining and delivering transformative experiences for global and innovative brands through digital technologies. By combining Digital and Human Intelligence, QTS becomes the preferred partner for managing end-to-end CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, Quickts employs more than 25,000 customer experience and technology specialists, delivering services to over 90 marquee customers worldwide. Quickts’ global footprint includes 31 delivery centers across China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt, Vietnam, and the USA.

Our Vision

Our aim is to become the most trusted partner globally for businesses that wish to convert their operational challenges into avenues for growth and innovation.

Our Mission

We enable companies to realize their full potential by offering state-of-the-art business process solutions. By leveraging a potent mix of human expertise, advanced technology, and a steadfast commitment to excellence, we provide unmatched efficiency, quality, and value.

Our Core Values

Our values serve as the cornerstone of all our activities. They influence our decisions, shape our culture, and define our interactions with clients, employees, and partners.

1. Client-Centric Partnership

We consider ourselves more than just a service provider; we are a strategic ally. We are dedicated to comprehending our clients’ objectives and fostering enduring relationships built on trust, transparency, and a mutual commitment to success.

2. Innovation & Excellence

We actively embrace technology and consistently pursue innovative solutions to enhance efficiency and quality. Our commitment to operational excellence ensures that every task is executed with the utmost standards of accuracy and effectiveness.

3. An Empowered Team

Our employees are our most valuable asset. We strive to provide a positive and empowering work environment where every team member is encouraged to grow, learn, and perform at their best. We celebrate individual achievements and collective success. Furthermore, we invest in employee expertise by offering educational scholarships to develop their skills.

4. Integrity & Trust

At the core of our business lies honesty and integrity. We conduct our operations with complete transparency, fulfilling our commitments and upholding the highest ethical standards in all our engagements.

OUR CULTURE

Here at Quickts, we are relentless in our pursuit of becoming the #1 partner for our clients and driving their success. Our five cultural values serve as the compass that guides our actions, decisions, and behaviors, defining who we are and how we operate.

Client Focus

Clients Are Our North Star

Curiosity

We Think About Next, Now

Respect

We Are A Collective

Accountability

We Walk The Talk

Integrity

We Do The Right Thing, Always

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