Overview

About us

QTS helps businesses streamline customer communications through efficient, cost-optimized call center solutions. We focus on delivering reliable customer service and technical support that reduces operational complexity while maintaining high performance and service quality.

By combining trained call center teams with digital tools and structured processes, QTS enables companies to manage customer interactions more effectively, improve response times, and control support costs. Our approach supports scalable, end-to-end customer experience operations designed to meet the demands of modern, fast-moving industries such as IT, Airlines, Travel agencies, Hotels, Food & Beverage, Fintech, Gaming, Retail & E-Commerce, Pharmacies, and Clinics businesses.

QTS is a customer experience–focused company delivering efficient and cost-optimized call center outsourcing solutions. We support businesses by managing customer service and technical support operations through skilled agents, streamlined processes, and technology-enabled workflows designed to improve performance and reduce operational costs.

Operating from Egypt, QTS provides flexible and scalable outsourced call center services tailored to each client’s needs. By combining trained human support with digital tools, we help organizations handle customer interactions effectively, maintain service quality, and scale support operations.

Our Vision

Our aim is to become the most trusted partner globally for businesses that wish to convert their operational challenges into avenues for growth and innovation.

Our Mission

We enable companies to realize their full potential by offering state-of-the-art business process solutions. By leveraging a potent mix of human expertise, advanced technology, and a steadfast commitment to excellence, we provide unmatched efficiency, quality, and value.

Our Core Values

Our values serve as the cornerstone of all our activities. They influence our decisions, shape our culture, and define our interactions with clients, employees, and partners.

1. Client-Centric Partnership

We consider ourselves more than just a service provider; we are a strategic ally. We are dedicated to comprehending our clients’ objectives and fostering enduring relationships built on trust, transparency, and a mutual commitment to success.

2. Innovation & Excellence

We actively embrace technology and consistently pursue innovative solutions to enhance efficiency and quality. Our commitment to operational excellence ensures that every task is executed with the utmost standards of accuracy and effectiveness.

3. An Empowered Team

Our employees are our most valuable asset. We strive to provide a positive and empowering work environment where every team member is encouraged to grow, learn, and perform at their best. We celebrate individual achievements and collective success. Furthermore, we invest in employee expertise by offering educational scholarships to develop their skills.

4. Integrity & Trust

At the core of our business lies honesty and integrity. We conduct our operations with complete transparency, fulfilling our commitments and upholding the highest ethical standards in all our engagements.

OUR CULTURE

Here at QTS, we are relentless in our pursuit of becoming the first partner for our clients and driving their success. Our five cultural values serve as the compass that guides our actions, decisions, and behaviors, defining who we are and how we operate.