Customer Service

Ensuring an Exceptional Customer Experience

Effective customer service yields significant benefits for any organization’s long-term stability and growth strategies. High-quality customer service ensures customer satisfaction, which in turn facilitates business expansion. In today’s digital era, it is essential for organizations to provide a personalized experience at every stage of the customer lifecycle to foster strong relationships and enhance customer loyalty.

QTS delivers innovative and tailored customer service solutions designed to meet the needs of the ever-evolving customer. By leveraging extensive expertise in the customer experience sector, along with a robust team of technology and customer service professionals, and utilizing advanced contact center technology, QTS provides multi-channel, multilingual customer experience management through its global delivery centers located across various continents.

Quick Tech Solutions Offerings

QTS delivers multi-channel customer support through voice, email, chat, and social media in more than 25 international languages.

The QTS Customer Service process is dedicated to fostering customer loyalty by nurturing strong relationships with clients. It assists in addressing their immediate challenges, inquiries, and concerns regarding customer service. The services offered to companies encompass:

Managing General Inquiries

QTS oversees customer service functions in Retail & Ecommerce, OTA/TMCs, Airlines, Leisure & Hospitality, and Internet sectors to assist their clientele.

Customer Experience Management

QTS provides tailored services to customers regarding their order inquiries, tracking, claims, refund processing, and other questions throughout their customer journey.

Language Proficiency

QTS's global presence enables exceptional customer service in over 25 international languages across diverse regions.

Analytics

QTS employs analytical tools such as Speech Analytics to track customer interactions, providing clients with business insights aimed at enhancing customer satisfaction and reducing operational expenses.

Languages Supported

Delivering Results

95% FCR rate for L1, L2 queries

60% DSAT reduction for the world’s largest airline

Resolving over 25Mn customer queries annually

Digital Cx Centers

Pharmaceutical

Digital Engineering

Featured Solutions

Data & Analytics

intelligent automation

CX Transformation