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Digital Contact Centers
Enhance Customer Experience via Omni-Channel Support
A Summary
Customer experience services that prioritize human interaction are crucial in providing exceptional experiences for clients. At QTS, we link brands from different sectors to their customers via multiple digital platforms such as chat, phone calls, and emails. Adopting an omnichannel strategy across these platforms is essential for fostering robust and enduring relationships with customers.
With two decades of experience in overseeing Customer Experience (CX) for prominent brands in the Travel and High Growth Technology sectors, QTS has structured its core principles around Customer and Employee Experience. This is achieved through an innovative framework known as CeX-3.A, which is instrumental in establishing intelligent contact centers that feature smart agents, smart automation, and smart analytics.
Analyst Corner
GARTNER
Market Share Analysis, BPO, Worldwide, 2017 Report
Acknowledged as one of the 25 fastest-growing BPO service providers, securing the 6th position. The report indicated that the leading 10 BPO companies dominate one-third of the $160 billion BPO market.
GARTNER
GARTNER
Digital Contact Center Services & Solutions
Languages Supported
English | Cantonese | Japanese | Mandarin | Korean | French | German | Italian | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali and more
Achieving Outcomes
Featured Work
Facilitating a Smooth Transition Across Five Languages for a Prominent American Carrier
Facilitating a Smooth Transition Across Five Languages for a Prominent American Carrier
