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Retail and Ecommerce
Providing Exceptional Customer Experience for Retail and Ecommerce Brands
Comprehensive Customer Engagement via Intelligent Agents, Automated Solutions, and Advanced Analytics
In the past decade, the Retail and Ecommerce sector has emerged as one of the fastest-growing industries, experiencing a significant transformation in its operations over the years. To maintain a competitive edge in this dynamic and constantly evolving environment, businesses require a flexible customer experience partner that utilizes digital innovation to enhance sales and provide exceptional customer service.
Quick Tech Solutions is dedicated to providing Next-Gen CX Services by employing cutting-edge technology to enhance customer experiences within the retail and ecommerce sectors. Through our CeX 3.A framework, we achieve an ideal equilibrium of Smart Agents, Smart Automation, and Smart Analytics throughout the customer experience journey. We utilize the most advanced artificial intelligence, predictive analytics, and machine learning to deliver an innovative experience for you, your employees, and your customers across various channels seamlessly.
We also provide domain-specific innovative IT and Digital solutions with a mix of design thinking, rapid development, and agile delivery methodologies. With the primary goal of value realization and driving positive end-customer experiences, QTS helps drive synergies between the customer, enterprise business teams, and technology teams.
Service offerings for Retail and Ecommerce
QTS provides a comprehensive suite of services designed to oversee the complete customer journey for your organization. Its customer experience (CX) services tailored for the Retail and Ecommerce sectors are economical, adaptable, and scalable, encompassing the full sales cycle from pre-order through to post-sales assistance. By establishing a digital framework that facilitates rapid and precise support for brands, it utilizes chatbots for self-service, integrates Robotic Process Automation (RPA) to enhance process efficiencies, and employs retail data analytics to boost customer engagement.
CX Services
- Sales and Customer Service
- Order Management
- Fulfilment and Delivery
- Logistics Management
- Claims and Refunds
- Content Management
- Back-office Support
- Technical Helpdesk
- Finance and Administration
Digital
- Social Media Oversight
- Dialogue Automation (Chatbots/Voicebots)
- Sector-specific Automation
- Data and Analytics
- Smart Video Analytics
- Content Management
- Multi-channel CRM
Technology
- Digital Commerce
- Application Development & Maintenance (ADM)
- Intelligent Testing
- DevOps
- IT Consulting
- Product Re-engineering
- System Integration
- Legacy Systems
- Core Applications
Comprehensive Offerings
CX Services
Delivering a distinct omnichannel customer experience to satisfy the increasing demands of today's consumers
Analytics
Utilizing AI and machine learning to analyze, interpret, and predict data in order to tailor the journey of each customer.
Automation
Providing robotic process automation, chatbots, and voicebots to achieve process excellence and cost efficiency
Digital Engineering
Utilizing mobile technology and social media, along with modern technologies, to improve the digital experience for customers.
Delivering Results
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